This policy explains how Kolkata Legal Service handles feedback, permission, confidentiality, corrections, and outcome claims, and why no review should be treated as a promise about another person’s matter.
Standards for any future testimonial
If client feedback is published in the future, it should be based on a real communication, used with an appropriate basis and permission, and presented without changing its meaning.
- No invented names, matters, quotations, ratings, awards, or outcomes.
- No statement that suggests a similar result is guaranteed.
- No disclosure of confidential or identifying information without an appropriate basis and consent.
- No selective editing that turns qualified feedback into an absolute claim.
- No publication of a review where authenticity cannot be reasonably checked.
Confidentiality and privacy
Legal matters may involve sensitive facts, records, identities, allegations, financial information, family circumstances, or procedural strategy. Feedback should not include confidential documents or unnecessary case details.
KLS may decline to publish feedback, remove identifying details, or keep it private where publication could affect confidentiality, safety, fairness, or another person’s rights. Read the privacy policy before sending personal information.
Reviews do not predict legal outcomes
Every matter depends on its own facts, evidence, documents, forum, deadlines, legal position, and actions by courts, authorities, counterparties, or other participants. A review describes one person’s experience and cannot establish what will happen in another matter.
Corrections and concerns
If you believe public information connected with KLS is inaccurate, misleading, attributed without permission, or discloses information that should not be public, use the contact page and identify the specific page or statement.
The editorial standards explain the separate process for corrections to general legal information.
How to evaluate KLS without testimonials
Review the firm overview, practice areas, engagement information, public office details, and the limits stated throughout the website.
